Transcom

Transcom is a rapidly expanding global customer experience specialist, with more than 50 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Do you want to join a dynamic IT community that's pushing the boundaries of CX AI? At Transcom, we're leading exciting AI projects, some of which are showcased at major tech conferences. Our client list speaks for itself—working with major tech giants not only shows our impact in the industry but also that we collaborate with the best.

Join us as an Artificial Intelligence/Machine Learning Engineer!

Are you an AI/ML Engineer who thrives on solving tough challenges and loves building innovative solutions? Transcom is looking for tech enthusiasts just like you to join our fast-growing IT community! As an AI/ML Engineer at Transcom, you’ll be working on the NextGen, SOTA models and technologies that shape the future of customer experience. Whether it’s developing our own AI products or creating solutions for clients, you’ll be key to driving change and pushing boundaries. If you're someone who enjoys a dynamic environment, collaboration, and the freedom to innovate, this is the place for you.

Duties within the role will include:

• Train, fine-tune and deploy a variety of machine learning models - including LLM, SLM, STT, TTS, NMT, embedding, classification, prediction.

• Build upon foundational LLMs to create specialised models that address specific business needs.

• Participate in R&D to explore new ideas and advancements, implement and test new models, and apply research findings to develop machine learning solutions.

• Manage and maintain AI/ML infrastructure to ensure efficient development, testing and deployment of models.

• Monitor model performance in production, potimising for accuracy, efficiency and scalability.

• Innovate and propose new AI products both internally and for our clients.

• Stay updated on the latest AI/ML research, adopting best-fit technologies for business needs.

What’s in it for YOU!

• Career opportunities - growth within the company, both horizontal and vertical.

• Personal and professional development: conferences, training, and coaching on the job.

• Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done.

• A collaborative, innovative atmosphere where your ideas are valued.

• Autonomy in how you execute your work, shape your own approach, and actively influence how processes evolve across the organization.

• Autonomy to shape your work and influence processes, taking control of your approach and making a direct impact on how things evolve across the organization.

• Education budget set in each department.

• Personalised development plan.

• Hybrid or remote work model.

What we are looking for:

• Bachelor’s degree in Computer Science, Software Engineering, or related field.

• 3+ years of experience in AI/ML, Data Science, or relevant Software Engineering roles.

• Proficiency in Python, experience with LLM APIs, and familiarity with tools like PyTorch, scikit-learn, Langchain, or other relevant AI frameworks.

• Experience with MLOps tools and frameworks for managing and deploying models (familiarity with Vertex, Kubernetes is a plus).

• Experience in a Python web framework (FastAPI).

• Experience with fine-tuning, retraining, and creating synthetic datasets is a plus.

• Experience with platforms like Google Cloud Platform and Hugging Face.

• Excellent communication and collaboration skills in fast-changing environments.

• Fluency in English is required.

Only candidates providing a full CV in ENGLISH will be considered.

Ready to shape the future of AI in customer experience? Apply by Friday 13th December 2024, and join our transformative journey in the Transcom Tech Hub!

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”