General Information

Location
Tirana
Job ID
5647
Job Category
Customer Service Representative (CSR)
Language Requirement
English

Description & requirements

Description
Are you passionate about customer service? If you are looking for a full-time yet flexible and challenging job with excellent possibilities for professional growth, this is your opportunity!

What we offer:
Basic salary + attractive bonuses
Paid training
Development and career opportunities
A dynamic and sociable working environment
Attention to people's needs (work-life balance)
Professional training to understand how Customer Care works.
Join the Transcom family as a Customer Service in English language.

In this role you will be an active member of our company providing superior and professional customer service, responding to customers, using all appropriate communication channels, chat/email, identifying and assessing customer needs to achieve customer satisfaction. Our customers' satisfaction is important to us and the well-being and comfort of our employees is equally important.

Requirements

What we are looking for:
High school diploma or equivalent
Level of written and spoken English language B2/C1
Good knowledge of PC use (intermediate level)
Excellent interpersonal, communication and presentation skills
Willingness to work in a team, solve problems and focus on results
Good predisposition to innovative changes and learning
Maximum reliability punctuality, precision and organisation

What life is like at Transcom
We are a global network of 30,000 customer service specialists, in 29 countries, passionate about delivering exceptional customer experiences. At Transcom we are relentlessly committed. For our customers and for others. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Gaining recognition for working hard, being a team player and supporting others. Supporting positive and lasting change in their teams and communities. This is exactly how we are at Transcom. Here we care and cheer for others. You are included, just as you are, from day one. And with the right mindset, there is no limit to how much we can do together.

Apply and find out for yourself!