Transcom

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU!

• Onsite in our Greenville, SC office 
• Paid Vacation 
• Health Benefits for you and your family
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program 
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people 
• Career advancement

Join our Transcom Family at our Greenville, SC location!

The Training Manager oversees a group of Training Leads and/or Trainers and is responsible for their overall performance and development, ensuring expected targets are achieved and maintained. As the Training Manager, you will be accountable for the development and delivery of training improvement to Transcom. Responsible for the development and delivery of course content; the planning, delivery and evaluation of the related training; and for completing needs and gap assessments to determine course goals, and learning outcomes.

What we are looking for:

We have an exciting career opportunity for you, if you can/be:

• Manage time effectively and focus on setting clear objectives and priorities
• Strong understanding in adult learning principles and strategies 
• Flexible, versatile, and thrives in a changing work environment
• Master of the English language (verbal & written)
• Have a proven and successful track record of effective training, coaching, and team development 

Requirements

• At least 18 years or older
• High School Diploma, or equivalent 
• Able to successfully pass a criminal background check
• Reasonable driving distance of the Greenville, SC area
• 4+ years experience working in a BPO environment within the training environment.
• 2+ years in a supervisory capacity
• 1 – 2 years experience in coaching and team development, related to behavior-specific feedback.
• 1 – 4 years experience specializing in training delivery and design, preferred
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.

Location On-site This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience

specialists at over 60 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. 

We are the voice of our clients. We are Transcom. 

We are passionate about people and look forward to meeting you!