Transcom

Be the upgrade our team needs!

Strengthen our team answering to one of our most important clients - a renowned airline that redefines the flying experience. Known for excellence in customer service and innovation our company is dedicated to be the bridge between our client and the answering of their customers needs.

We are looking for a dynamic and proactive Customer Service Representative to join our team and help further elevate our client satisfaction standards.

What’s in it for you?

• Permanent full-time contract with attractive salary and bonus system;
• Implementation paid training and daily support - we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success;
• Opportunity to grow inside our organization - more than 50% of our senior positions are occupied by agents. Every offer that can be filled by internal candidates will be firstly shared through our internal channels;
• Employee referral program - you will receive an additional bonus for every personal referral;
• Additional benefits like discounts in many store chains.

Join us as a Italian speaking customer specialist!

In this role, you will act as a bridge between passengers and travel solutions. Your objective will be to manage and strengthen customer relationships, providing them with excellent service and helping them, answering their inquiries. Your mission will include:

• Provide customer support via multiple channels (call, chat, email);
• Provide support to our client customers, offering solutions and responding to all inquiries in a timely manner;
• It is a super opportunity for those who love helping others and deeply cares about providing excellent customer service.

What are we looking for:

• Native or fluent in Italian (C1 or plus)
• Advanced spoken and written English skills (C1 or plus)
• Availability to work 5 days per week (Saturdays and Sundays included)
• Availability to work in shifts
• Availability to work 8 hours a day, from 08h00 to 21h00
• Good computer skills
• Ability to generate empathy in written form
• Analytical mindset to diagnose & troubleshoot issues
• Active listener and strong interpersonal skills to build rapport with customers
• Ability to manage time and meet goals.

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other. 

We are Transcom - there is no limit to how far we can go together.