Transcom

We are seeking a dynamic and results-oriented Business Manager to play a crucial role in driving the growth and profitability of your assigned business area. Reporting directly to the Country Manager, you will be responsible for achieving revenue targets, maximizing Gross Profit Margin and ensuring high levels of employee and client satisfaction:

Key Responsibilities:

• Financial Performance: Achieving revenue and profit targets, financial forecasting and cost optimization;

• Team Leadership: Support in the recruitment, training and development process;

• Client Relationship Management: Building strong client relationships, negotiating contracts and ensuring high satisfaction;

• Operational Excellence: Optimizing processes, maintaining quality standards and driving continuous improvement;

• Business Development: Identifying new opportunities, leading sales and marketing efforts, and expanding client relationships.

Requirements:

• Fluency in French and English;

• Minimum 2 years of proven and successful track record of effective leadership with Commercial and/or Operational responsibility or a closely related industry;
  

• Previous experience in Client Relations and/or Sales;

• Good understanding of CRM best practice and markets;

• Have experience with P&L management and associated financial practices.

If you are a highly motivated and results-oriented individual with a passion for driving business growth, we encourage you to apply!

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other. 

We are Transcom - there is no limit to how far we can go together.