Transcom

We are seeking a dynamic and results-oriented Business Manager to lead and grow a key business area within the Customer Experience market. As a Business Manager, you will be responsible for achieving revenue targets, optimizing profit margins, and ensuring exceptional client and employee satisfaction.

You will play a key role in business development, operational excellence, and financial management while fostering strong team collaboration and leadership.

Key responsibilities:

• Drive revenue growth, optimize profitability and manage financial forecasting to achieve business goals;

• Oversee the recruitment, training and development of a high performing team. Ensure a positive and motivating environment that encourages growth and retention;

• Build and maintain strong relationships with clients, ensuring satisfaction and continued business development. Lead negotiations for contracts and retention;

• Drive continuous process improvement to enhance operational efficiency, service delivery and quality standards;

• Identify and capitalize on new business opportunities, lead sales and marketing efforts, and expand relationships with existing clients.

Requirements:

• Fluency in German (C1+) spoken and written;

• Fluency in English (C1+) spoken and written;

• Minimum of 2 years of proven experience in a leadership role within a Commercial and/or Operational context;

• Previous experience in Client Relations, Sales, Business Development;

• Strong understanding of CRM best practices and customer-centric markets;

• Experience with P&L management and financial oversight;

• Ability to analyze data, create actionable insights and drive decisions that impact both the bottom line and customer satisfaction.

What’s in it for you:

• Competitive salary and benefits package;

• A dynamic and collaborative work environment with opportunities for career growth and development;

• The chance to make an impact in a rapidly evolving and high-growth industry;

• A company culture built on mutual support, teamwork and commitment to customer satisfaction.

Why Transcom?

• We are a global leader in customer experience, with over 30 000 specialists across 29 countries, delivering services in 33 languages;

• We offer a collaborative and dynamic environment with plenty of opportunities for career advancement and professional development;

• We are committed to fostering a diverse, equal-opportunity workplace where everyone’s contributions are valued;

• At Transcom, we believe in the power of teamwork. We support each other, work together and celebrate our collective success.

Be part of a company that works with some of the world’s most recognized brands, delivering tailored customer experiences that make a difference.