General Information

Location
Bacolod City
Job ID
3980
Job Category
Operations
Language Requirement
English

Description & requirements

Description

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sales Manager for our Transcom Bacolod site.


What's in it for YOU!


Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

  • Day 1 HMO

  • Meal & Transportation Allowance

  • Rice Subsidy

  • Clothing Allowance

  • 24/7 Teleconsult

  • Free Psychologist Consultation

  • In-house & Online Pharmacy

  • Scholarship Program

  • Retirement Fund

  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)

  • Loyalty Incentives

  • Accidental & Life Insurance

  • Free Shuttle Service


Join our Transcom Family as a Sales Manager!


The Sales Manager is a dedicated resource under the program. The Sales Manager will be focused on facilitating huddle training about product knowledge and sales behavior best practices. The goal is to build the agent's confidence in the products and consultative sales behaviors. The Sales Manager will have continued XH BU support throughout their role. 

  • Direct Influence on Sales Performance and Product Knowledge
  • Dedicated Resource to Champion the client’s Products, Services, and Processes
  • Facilitate Huddles and Training
  • Build Agent Confidence in Products and Consultative Sales
  • Coach and Mentor


The Sales Manager is an XH BU-funded initiative to influence sales performance and product knowledge/awareness. Each site selected to participate in the program has a dedicated resource to champion the client's products, services, and processes.


Facilitating Learning

  • Communicate product updates and enhancements related to clients thru formal learning sessions with production teams
  • Work with the Training team in facilitating up-training on agent sales skills
  • Work with the Quality team in identifying focus behaviors and trends to improve TSR and overall customer experience
  • Lead client device and app demo sessions
  • Manage the Demo Lab experience using the post-session survey
  • Conducting agent huddle sessions to share content focused on best practices, products, and processes


Coaching & Mentoring

  • Coaching agents through STOP light sessions (i.e. side jack with the agent)
  • Join Quality S4X calibration sessions with Training & Operations to provide recommendations on behaviors related to “Being An Ambassador”


In-Team and Program Collaboration

  • Work with the Quality team in:
    • Analyzing key performance metrics on program and agent level
    • Identifying data trends
  • Attend "Ambassador‟ update calls weekly with the Client Ambassador governance team and other ambassadors
  • Provide feedback on on-site activities and priorities to Client Ambassador Governance team

 

Administrative Tasks

  • Work with WFM and Operations in scheduling weekly huddles and smart home demo sessions for production teams
  • Document the summary of weekly activities related to the Client Product Ambassador program
  • Maintain Demo Lab inventory and required documentation
  • Distribute onsite collateral and promotional material
  • Support key product campaigns (Gold/Silver/Bronze moments)

 

Process Orientation

  • Ensure that the Client and Transcom standard procedures are implemented and complied with at all times.
  • Responsible for keeping and archiving a library of product knowledge material/modules.
  • Ensure that all product materials, equipment, and logistics are available and updated before training sessions

 

Culture

  • Promote a culture of customer experience excellence and know-how for all products and services delivered to clients and customers.
  • Promote incentives and recognition at the site/s
  • Liaise with Operations (Managers, Team Leads), Training and Quality, and other Departments to maintain communication and understand skills development requirements related to sales
  • Providing feedback on Operations, and Training & Quality Governance for improving standards processes.

What we are looking for:

To be successful in this role you must…

  • University degree or equivalent experience
  • Have worked in training, quality, and/or operations business units
  • Have worked on reports and metric analysis at a LOB or cluster level
  • Have experience in effective coaching related to behavior-driven feedback
  • Have managed multiple projects and initiatives, as lead or team member
  • Basic reporting and documentation
  • Basic content creation/design for training materials


What Life at Transcom is like!


At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.


We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.