Transcom

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sr. Analyst, Risk & Compliance for our Transcom Pasig site.

Join our Transcom Family as a Sr. Analyst, Risk & Compliance!

As the Regional Risk and Compliance Sr Analyst, you will be an integral part of our dynamic risk and compliance team. In this pivotal role, you will identify, evaluate, and manage risks tied to our global operations, ensuring strict compliance with relevant laws, regulations, and internal policies. Your expertise in risk management, regulatory compliance, and navigating the complexities of global operations in a fast-paced, multinational environment will be essential to driving our team's success.

Key Responsibilities: 

● Risk Assessment & Management: 

○ Identify, assess, and analyze potential risks to the company’s global operations, including operational, financial, regulatory, and reputational risks. 

○ Conduct risk assessments, including analysis of key risk indicators, and collaborate with business units to implement effective risk mitigation strategies. 

○ Track and report on key risk metrics, developing reports and dashboards for senior management. 

● Compliance Management: 

○ Ensure compliance with global regulatory frameworks, including but not limited to GDPR, SOX, FCPA, Anti-Money Laundering (AML), and local laws in key markets. 

○ Monitor changes in regulations and assess their impact on the company’s operations, contractual obligations and policies. 

○ Assist in developing, implementing, and maintaining compliance policies, procedures, and controls across all regions. 

○ Address client-specific risk and compliance requirements during onboarding and throughout the partnership

○ Ensure operational teams meet agreed-upon standards and contractual obligations.

 ● Internal Audit & Control:

○ Support internal audits and assessments related to risk and compliance, ensuring that policies, procedures and contractual commitments are adhered to. 

○ Coordinate with external auditors as needed, providing required documentation and reports. 

○ Assist in the development of internal controls to ensure compliance with regulatory and statutory requirements. 

● Incident Management 

○ Investigate breaches, SLA violations, or other incidents impacting client deliverables or compliance.

○ Recommend corrective actions and communicate effectively with clients and regulators. 

● Training & Awareness: 

○ Develop and deliver training programs on risk and compliance topics to employees at all levels.

○ Promote awareness of compliance requirements and the importance of risk management throughout the organization. 

● Global Collaboration: 

○ Work closely with internal stakeholders, including legal, finance, operations, and IT teams, to address global risk and compliance issues. 

○ Maintain relationships with key regulators and external partners to stay informed of best practices and emerging risks. 

● Reporting & Documentation: 

○ Prepare and present risk and compliance reports for senior management, highlighting key risk areas and recommending appropriate mitigation actions

○ Maintain accurate and up-to-date documentation on risk assessments, compliance audits, and internal control processes.

Required Qualifications:

 ● Bachelor's degree in Business Administration, Risk Management, Law, Finance, or a related field. Relevant certifications (e.g., CRISC, CISA, CISM, or Compliance certifications) are a plus.

 ● Minimum of 3-5 years of experience in risk management, compliance, or a related field, preferably in a global or multi-national company. 

● Knowledge of global regulations and industry standards, including GDPR, SOX, FCPA, and AML. 

● Strong understanding of risk management frameworks, internal controls, and compliance auditing. 

● Experience with risk management software, data analytics tools, and reporting systems. 

● Ability to identify patterns and evaluate complex regulatory risks and propose practical solutions. 

● Excellent communication skills with the ability to present complex information to non-technical stakeholders. 

● Strong attention to detail and a proactive approach to problem-solving. 

● Quick adjustment to new tools, regulations, and client requirements in the fast-paced BPO environment. 

● Ability to work effectively both independently and as part of a global team. Desired Skills: 

● Proficiency in a second language is a plus.

● Experience working with cross-functional teams in a global environment. 

● Strong project management skills with the ability to manage multiple priorities simultaneously.