General Information

Location
Riga
Job ID
7035
Job Category
Customer Service Representative (CSR)
Language Requirement
Danish, English

Description & requirements

Description
Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Our team is looking for a Customer Experience Representative who loves helping others and deeply cares about providing excellent customer service. If you are ready to work on a project where you receive daily emails, chat messages, and calls in Danish and English, we want you to join us!

Danish and English language skills are required to ensure the fulfillment of cooperation agreements with clients. Also, English skills are required for working with colleagues abroad and related companies, internal documents, systems and programs.

What's in it for YOU!
  • A paid training program that will introduce you to the specifics of the job;
  • Work schedule without shifts on nights or weekends - project working hours 09:00–20:00, Monday to Friday;
  • Opportunity to choose work type - remote, office or hybrid;
  • Continuous development through our internal learning platforms and individual sessions with a life coach;
  • Growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
  • Health insurance, free access to the gym and annual glasses compensation;
  • Fruit Tuesdays and Snack Fridays at the office to keep you energized throughout the week;
  • Salary: 1689.60 Eur (Gross), with the opportunity to earn a bonus of up to 250.32 Eur. 

Join Transcom as a Customer Experience Representative!
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will process the customer experience cases via a different application, and respond to customer inquiries in a timely and accurate way, using a variety of modern communication channels. 

What we are looking for:
  • Great Danish and English skills;
  • Basic computer knowledge;
  • Strong verbal and written communication and interpersonal skills;
  • Ability to quickly absorb information, adapt and respond to change;
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

What life at Transcom is like! 
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.