General Information

Location
Porto
Job ID
8007
Job Category
Technical Support Agent
Language Requirement
English, Swedish

Description & requirements

Description
We are seeking a highly motivated and tech-savvy individual to join the Tech Support Team for a World-Famous Technology company. As a Technical Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our customers, troubleshooting technical issues, and empowering them to maximize the use of their high-tech products.

Transcom is a global community of customer experience experts. All are nimble, curious, driven, lifelong learners, and committed to the world’s best loved brands. We are looking for [language] Technical Support & Use Enablement Expert who loves helping others, deeply cares about providing excellent customer service, and has a true passion for the world of technology and AI, and we want you to join us. The perfect opportunity for a tech-savvy individual.

What’s in it for you?
At Transcom, we create an international, inclusive environment where you’ll feel supported, encouraged, and welcomed from day one. We are dedicated to fostering your growth and success every step of the way:
  • Cutting-Edge Technology: stay ahead of the curve by working with the latest tech products and innovations, placing you at the forefront of the industry;
  • Career Growth: with our robust professional development programs, mentorship and opportunities for advancement, you’ll have the chance to thrive and grow within our dynamic customer experience team. This is your opportunity to build a lasting career in a fast-paced and ever-evolving industry;
  • Make a Real Impact: you’ll play a vital role in enhancing users’ lives by helping them solve technical challenges and maximizing the value of their devices. Your contributions directly improve the user experience, making a meaningful difference;
  • Additional Employee Benefits: enjoy a variety of benefits that support your work-life balance, wellbeing and overall satisfaction.

We understand that relocating for a new job can be a big step. To help with the transition, we offer a comprehensive Relocation Package that includes:
  • Reimbursement of the transportation costs to Porto;
  • Reimbursement of 1 month public transportation fee (if applicable);
  • Accommodation for the first 60 days;
  • Relocation orientation to help you settle in and get familiar with your new city;
  • Assistance with legal processes (if applicable)

Join us as a Technical Support & User Enablement Expert!
Our client is at the forefront of the market when it comes to the future of technology. In this role, you act as the user enabler. You listen to and understand the queries of our users and ensure they understand how to move forward in the best way. Your mission will include solving problems, but it doesn’t stop there:
  • Ensure the user the most out of their tech product while using the finest cutting edge technology tools to assist you in your daily work;
  • Utilize your in-depth knowledge of the technology products to diagnose and resolve complex problems;
  • Advocate for our customers' needs and provide outstanding service.

What are we looking for:
  • Native or fluent in Swedish;
  • Intermediate english language user (B2+) - written and oral;
  • Experience in troubleshooting hardware and software on various electronic devices;
  • Strong understanding of mobile operating systems (Android & IOS) + common software;
  • Analytical mindset to diagnose & troubleshoot technical issues;
  • Positivity and ability to manage stressful situations;
  • Active listener and strong interpersonal skills to build rapport with customers;
  • Resourcefulness to find creative solutions and workarounds;

What is life like at Transcom?


Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.