General Information

Location
Work at Home
Job ID
13016
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Portuguese, Spanish

Description & requirements

Description
At Transcom, people are the heart of everything we do. We’re now looking for a Trilingual-speaking Customer Service Representative who enjoys supporting customers and creating positive experiences. Join us and be a part of a team where you can grow and feel valued!

What’s in it for YOU!
  • Competitive fixed salary composed of base salary, language bonus and project bonus;
  • International and inclusive work environment that makes you feel supported from day one;
  • Full and paid training to help you feel confident in your role;
  • Flexible rotating schedules to support work-life balance;
  • Continuous development through internal learning platforms;
  • Career growth opportunities within a global organization;
  • Collaborative and dynamic team culture.

Join Transcom as a Customer Service Representative!
Be on the front line of support for our customers and deliver an excellent experience every day. In this role, you will:
  • Provide high quality customer support via multiple channels in Spanish, Portuguese and English;
  • Respond to customer queries in a timely, accurate and professional manner;
  • Offer clear solution and guidance;
  • Handle complaints with empathy and patience;
  • Contribute to the project’s success by sharing knowledge and working closely with colleagues;
  • Maintain accurate records of customer interactions and cases;
  • Work on rotating shifts, 8 hours per day, Monday to Friday.

What are we looking for?
To be successful in this role, the following requirements are needed:
  • C1 or native written and spoken proficiency in Spanish and Portuguese;
  • Good command of English (B1 or higher);
  • Strong communication and interpersonal skills, with a customer-focused mindset;
  • Ability to quickly learn, adapt and handle change in a fast-paced environment;
  • Good computer skills and confidence using multiple systems;
  • Strong time management skills and ability to handle multiple interactions;
  • Positive attitude and willingness to deliver a brilliant customer experience.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.
You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.