Description & requirements
Transcom is a rapidly expanding global customer experience specialist, with more than 69 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities.
Do you want to join our fast growing IT community based in Zagreb?
Join us as a Global IT Application Support Specialist
Collaborate within a dedicated team providing application support to Transcom contact centre operations
Responsibility for request fulfillment, incident resolution, root cause analysis and management of vendor support/internal tickets
Perform 1st, 2nd or 3rd level support activities in line with ITs SLAs
Develop a sound understanding of each system/application within the global portfolio
Evolve a strong knowledge in all underlying technologies such as script languages, database management, communication protocols etc
Maintain good working relationships with the IT organisation and Business Customers, applying a customer first approach
Plan and clearly communicate all maintenance activities, ensuring an understanding of all possible impacts on the business
Maintain the internal knowledge base by taking ownership of required documentation and process definitions
Take part in project related activities as required
Actively look for and suggest opportunities for improvement to ensure ongoing efficiency
What’s in it for YOU!
Career opportunities - growth within the company, both horizontal and vertical
Personal and professional development: conferences, training, and coaching on the job
Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done
Opportunity to be innovative and pitch your own ideas
Freedom in execution and forming of the organization
Multicultural communication and best practice sharing
Education budget set in each department
Personalised development plan
Remote work
What we are looking for:
High School or Tech High School Diploma, a college or University degree is a plus
Good understanding of IP/ICMP protocols, web technologies and relational database technologies
Professional experience in supporting web UI applications and in setting up and troubleshooting server/desktop hardware and software
Basic understanding of call switching, control and call management
Advanced knowledge of Ms office/Google suite or equivalent office applications
Microsoft Certification is a plus
Cloud (Azure/GCP) certification is a plus
ITIL certification is a plus
Minimum of 3 years experience in a IT Helpdesk environment
A strong knowledge of remote connectivity tools and other help desk tools
Experience of contact centre technology is preferred
Good written and verbal communication skills in English
Detail oriented, with sound organisational and analytical skills
Flexible to include off hours availability
What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).
We’re here to support
We keep our promises
We come as we are
We’re team players
We’re lifelong learners
We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.
https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/
We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”