Transcom

Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

HR Administrative Support

• Assist the HRBP with day-to-day HR operations, including document management, compliance tracking, and reporting.
• Maintain and update employee records, attendance tracking, and HR databases.
• Help with onboarding and offboarding processes, ensuring smooth transitions for new hires and exiting employees.
• Serve as the first point of contact for general HR inquiries, directing employees to the appropriate resources.
• Coordinate and schedule HR-related meetings, training sessions, and site-wide communications.

Employee Engagement & Culture Initiatives

• Develop and execute employee engagement programs, events, and recognition initiatives that align with company values.
• Support wellness initiatives, employee appreciation programs, and team-building activities.
• Maintain a calendar of engagement activities and communicate upcoming events to employees.
• Assist with internal surveys, feedback collection, and action planning based on employee insights.
• Partner with managers and team leads to promote an inclusive and positive work environment.

Employee Relations & Communication

• Act as a liaison between employees and HR, ensuring concerns are documented and escalated as needed.
• Help facilitate stay interviews, exit interviews, and feedback sessions to identify areas for improvement.
• Support internal HR communications by creating bulletins, emails, and presentations for company-wide updates.
• Encourage employee participation in company programs and initiatives.

Additional Notes

• This job description is intended to outline the general responsibilities and qualifications for this role; however, additional tasks may be assigned as business needs evolve.
• The company reserves the right to modify, update, or amend this job description at any time to align with operational and organizational changes.

Qualification and experience:

• High school diploma, or equivalent

• 2-4 years of experience in HR administration, employee engagement, or a related field. preferably in a BPO, travel and tourism, hospitality, or high-volume environment.

• Strong organizational and administrative skills with attention to detail and accuracy.

• Passion for employee engagement, culture-building, and creating a positive workplace.

• Ability to handle confidential information with professionalism and discretion.

• Strong interpersonal and communication skills, with the ability to connect with employees at all levels.

• Experience in event planning, project coordination, or HR systems is a plus.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint), Google Suite, and HR software tools.

• Call center experience, preferred

Essential Soft Skills

Physical Requirements

• Ability to sit, stand, and walk for extended periods while engaging with employees across the site.

• Occasionally lift and carry event materials, office supplies, or documents (up to 20 lbs).

• Frequent use of computers, telephones, and other office equipment.

• Ability to work occasional extended hours for key engagement events or HR projects.