Country: Philippines
Job ID: 7715
Posted Date: 15-Aug-2025
Job Description and Requirements
Transcom is looking for talented individuals like you to join our awesome team! Be the next Instructional Designer for our Transcom Pasig site.
Join our Transcom Family as a Instructional Designer!
The GMS Learning Engagement Navigation and Strategy is dedicated to delivering the ultimate learning experiences for partners across multiple channels. We create the blueprint of learning contents and has three pillars: Online (eLearning: online courses), In-Person (Live and Spotlight: interactive in-person workshops), and Certification (proctored exams that test competencies in training). The Instructional Designer will be a vital part of creating content for our training program
and supporting to maintain the content with regular updates. The individual will work internally with teams across the GMS organization to curate training content, explore new training methods, and build both ILT (Instructor-led training) and eLearning education solutions to serve all our partners. They will apply instructional design theories, adult learning principles, and creative strategies to ensure our learning programs drive performance improvement and align with business goals.
Responsibilities include but are not limited to the following:
1. Content Design & Development:
o Design and develop engaging, interactive, and high-quality learning experiences using a variety of instructional design models (e.g., ADDIE, SAM).
o Create content for different learning formats, including eLearning, virtual instructor-led training (VILT), face-to-face instruction, job aids, and assessments.
o Develop multimedia content, including audio, video, graphics, and animations, etc.
o Manage multiple instructional design projects simultaneously, ensuring that deadlines are met and project goals are achieved.
2. Stakeholder Collaboration:
o Work closely with subject matter experts (SMEs) and business leaders to gather content, define learning objectives, and ensure alignment with business goals.
o Translate technical or complex content into simple, accessible, and engaging learning materials for diverse audiences.
3. Learning Technology Integration:
o Use authoring tools (e.g., Articulate Storyline, Adobe Captivate, or other tools) to create SCORM/AICC compliant eLearning modules.
o Integrate learning materials into the company’s Learning Management System (LMS), ensuring seamless delivery and tracking of learning programs.
4. Assessments & Evaluation:
o Develop assessments, quizzes, and knowledge checks to measure learning effectiveness and reinforce key learning objectives.
o Analyze learner feedback, performance data, and metrics to continuously improve instructional content and ensure learning objectives are met.
5. Continuous Improvement:
o Stay up-to-date with the latest trends and technologies in instructional design and adult learning.
o Recommend and implement innovative learning methods such as gamification, microlearning, and mobile learning.
o Ensure instructional integrity and adherence to the company's standards for quality and
consistency across all learning programs.
Skills and Qualifications
- Bachelor’s degree in Management, Education, Communication, or related field
- 2+ years of experience working for a BPO as an agent
- 2+ years of experience in training content development for in-person training and eLearning
- Experience with visual design in Adobe Creative Suite, PowerPoint and other software used fordeveloping engaging training experiences
- Strong knowledge of instructional design methodologies, adult learning principles, and the ability to apply them effectively.
- Experience with Learning Management Systems (LMS) and the ability to upload, track, and report on learning programs.
- Familiarity with multimedia production tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere, etc.).
- Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear, concise manner.
- Ability to collaborate and communicate with cross-functional teams and stakeholders.
- Strong attention to detail, organizational skills, and ability to manage multiple projects simultaneously.
What's in it for YOU!
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance*
Rice Subsidy*
Clothing Allowance*
24/7 Teleconsult
Free Psychologist Consultation
In-house & Online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service
*Note: Applicable to Level 1 & 2 positions only.
What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
Our people
Sonya
Rachael
